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Online Shopping UK - Legal Protection
By John Lynch
Online Shopping Uk - Legal Protection
With online shopping UK figures showing a dramatic recovery from
the dotcom crash of 2000 and about 90% of consumers planning to
shop at Christmas , it is important for shoppers to know their
rights when buying online.
It is vital to remember that when you are buying online, you
have the same rights as when you are buying in a corner shop.
Here are some of the sites where you can get legal advice and
protection when a purchase goes wrong.
Trading Standards Consumer Complaints
www.consumercomplaints.org.uk This is a site where you can make
a complaint about a company or request advice.
Office of Fair Trading www.oft.gov.uk/consumer This site gives
lots of general advice on consumer rights in the UK and tips on
how to complain.
Trading Standards www.tradingstandards.gov.uk An important site
for UK shoppers. Here there is a database of consumer guides.
The site also contains links to the Advertising Standards
Authority and the Direct Marketing Association.
Advice Guide from Citizens' Advice www.adviceguide.org.uk A
site with many informative factsheets on all kinds of consumer
topics.
Consumer Direct www.consumerdirect.gov.uk This is a site from
the Department of Trade and Industry which has excellent
factsheets on various topics including internet security and
online scams.
Which Online www.which.net This is a subscription site with a
mass of consumer information and the latest news on credit card
fraud and general internet security.
Shopping online is normally a pleasant experience. However, if
things do go wrong it is important to know your rights when you
are contacting companies as they tend to respect consumers who
demonstrate that they know the law straight away.
